About Me
Experienced Tech Lead with a strong background in network engineering, cybersecurity, and IT infrastructure. Skilled in managing cross-functional teams, implementing scalable solutions, and driving operational excellence. Passionate about innovation, reliability, and empowering clients through technology. Currently pursuing a second degree in Artificial Intelligence at University College London.
Work Experience
- Led a team of five junior and senior professionals, promoting a culture of innovation and continuous improvement while aligning development efforts across technical and non-technical teams.
- Partnered with executive leadership to shape and execute strategic technology initiatives that enhanced operational efficiency and business outcomes.
- Oversaw all IT services, infrastructure, and client communications, ensuring timely issue resolution and high service quality.
- Revamped internal policies, team goals, and KPIs to align with the company’s strategic plan, tracking progress and reporting to leadership.
- Liaised with clients, vendors, and suppliers to manage and maintain IT infrastructures (servers, networks, and cloud-based services), ensuring reliability, security, and overall customer satisfaction.
- Managed the deployment of hardware, software, and network infrastructure.
- Delivered expert-level support on complex technical issues, contributing to upselling opportunities and revenue growth.
- Directed hardware, software, and network deployments, ensuring seamless implementation.
- Designed and led quarterly training programs to upskill the tech team on emerging tools and best practices.
- Mentored team members, fostering engagement, performance, and professional growth; organized 10+ team-building events, boosting morale and collaboration by 30%.
- Led the Cybersecurity penetration testing initiative resulting in significant process efficiencies company-wide.
- Led large cross-functional teams through complex technology infrastructure changes, ensuring seamless transitions and minimal disruption to operations.
- Collaborated closely with the executive leadership team to execute strategic technology initiatives aligned with business objectives.
- Oversaw IT-specific budgetary and financial processes, optimizing resource allocation across technology functions.
- Managed the research and purchasing process of new hardware and software (on a global scale), leading to better usage of tools and a 50% increase in efficiency.
- Designed, developed, implemented, and coordinated systems, policies, and procedures to streamline tracking and maintenance of hardware and software inventory.
- Implemented various IT solutions successfully, including OneLogin SSO, VMware AirWatch MDM, and LastPass Password Management.
- Implemented a VPN server in AWS and built AWS infrastructure using Terraform for internal projects.
- Led the Development Operations (DevOps) team and collaborated with other department leads on assignments concerning Jenkins and AWS.
- Standardized processes to create a homogenous user experience; designed, developed, implemented, and coordinated systems, policies, and procedures.
- Managed and coached the team to develop and implement multiple self-service applications.
- Monitored, analyzed, and reported performance and statistics for cloud-hosted environments.
- Led the transition and implementation of the IT network for an office move.
